Customer Support Internship in Mumbai at Wera Food Technology Private Limited Private Jobs 2021

Customer Support Internship in Mumbai at Wera Food Technology Private Limited Private Jobs 2021

Job title Customer Support Internship in Mumbai at Wera Food Technology Private Limited
Company Wera Food Technology Private Limited
Job description About Wera Food Technology Private Limited

Wera Food Technology Private Limited was founded with the mission of enhancing the relationship between customers and restaurant brands. A group of passionate people who love technology, convenience, and food got together to find Wera. Our vision is to help customers bypass the line with mobile ordering, get food delivered with a press of a button, earn rewards, receive promos, and have a 1:1 relationship with brands they love. Wera powers mobile apps, online ordering, and loyalty for millions of users at restaurant locations. Our goal is to enable brands with tools to reach, acquire, and retain customers.

Activity on Internshala

Hiring since October 2015

20 opportunities posted

5 candidates hired

About the internship

Selected intern’s day-to-day responsibilities include:

1. Provide day to day technical support to the client
2. Handle software installation & training
3. Attend customer queries on software and provide solutions
4. Accurately configure and test the Wera product for the requirements and design documentation
5. Install the Wera product (remotely), including SQL server installation/configuration
6. Provide technical skills to the respond project life cycle
7. Provide technical and business skills to upgrade customers to newer versions of the Wera product
8. Provide cover and assistance for the responsive customer support organization
9. Escalate customer issues to the project manager as appropriate
10. Observe trends with technical issues and recommend improvements to product, documentation, or implementation
11. Ensure a professional manner at all times
12. Acquire and maintain current knowledge of products and service offerings
13. Contribute to a customer-focused environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on resolving customer issues as quickly and effectively as possible
14. Attend training sessions offered and assist with peer training as needed

Skill(s) required

Client Relationship MySQL

Learn these skills on Internshala Trainings

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 28th Mar’22 and 2nd May’22

3. are available for duration of 6 months

4. have relevant skills and interests

Perks

Certificate Letter of recommendation Flexible work hours Informal dress code

Expected salary Rs.8000 per month
Job Location Mumbai, Maharashtra
Job date Tue, 29 Mar 2022 22:47:37 GMT
Website:
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