Looking for Professionals in the Hospitality Sector
With continued uncertainty in the sector returning to normal operations and job losses with many establishments closing or downsizing, talent is rushing to other sectors such as e-commerce, food-tech, retail and technology, which have been hit by the pandemic. least affected.
According to recruitment and staffing firms like ABC Consultants, Taggd-a Peoplestrong Brand and CIEL HR Services, people from entry level to top level are looking for opportunities in other sectors and some are even starting their own ventures.
“After the second wave, around 40% of restaurants and hotels in large markets have stopped operations permanently. Even those that have reopened are operating at 25-30% capacity. This, coupled with continued uncertainty, is leading to the loss of jobs and talent in other sectors,” said Pradeep Shetty, senior vice president, Hotel and Restaurant Association of Western India.
The hospitality sector has been worst hit by the pandemic, leading to a large number of job losses and salary cuts. While some operators are cautiously reopening, clouds of uncertainty are still looming over the anticipation of a third wave of Covid-19, at least half a dozen recruiters and industry experts told ET.
Light Bite Foods, which operates Punjab Grill, Artful Baker and Yumi Restaurant brands, is slowly bringing back its workforce. “We are definitely not recruiting. The challenge is that even among the workforce, which is planning to return, there remains uncertainty about the reopening,” said director Rohit Agarwal.
ABC Consultants which recruits senior to mid-level talent in all sectors including hospitality and travel, is facing 40-50% job losses in this sector during the pandemic. It is estimated that about 40 million people are employed in this sector in India.
Jhanvi Trivedi, Associate Director, Services & Building Materials, ABC Consultants said, “Employment manning – balancing and rationing – is going to be a trend going forward. ABC is getting 5 to 6 resumes a day from people working in this field, compared to 10-15 resumes a month before covid.
Experts said it may take a few years for the sector to reach pre-Covid levels. “It can also be challenging as a certain part of their talent pool may have gone to other industries,” said Debashish Sharma, President, Taggad.
Sharma put the job losses in the pandemic at over 6 million – 3.8 million after the first wave and around 2.3 million in the second.
Taggd is now receiving twice the number of resumes from job seekers working in the hospitality industry as compared to pre-Covid times.
Not sure about recovery in the near future, many professionals in this field are moving to other areas. For example, according to CIEL HR, front office people are looking for opportunities in customer service, operations and sales; Whereas people from Finance, HR, Admin, IT are looking for similar jobs elsewhere. Engineers are looking for opportunities in facilities management in other areas.
But kitchen and housekeeping workers, which are “very specialized” jobs, don’t have many options right now, said Aditya Narayan Mishra, CEO, CIEL HR Services.
According to earlier estimates by the National Restaurant Association of India, while 25-35% of mainstream restaurants in the organized sector may have closed down, smaller hotels and restaurants have been hit hard, with a permanent closure rate of 40-50%. . “This has led to permanent job loss. Many are exiting the sector altogether – and it is spreading at all levels,” said a senior executive of a large global restaurant chain, requesting anonymity.
Some professionals start out on their own as home bakers or by taking online classes.
ABC’s Trivedi said, “While others are offering consulting services to boutique/small-time business owners, many have moved back to their hometowns to return to traditional businesses.”