PM Modi launches two innovative customer-centric initiatives

PM Modi launches two innovative customer-centric initiatives

Prime minister Narendra Modi Has launched two innovative customer centric initiatives NS Reserve Bank of India (RBI). these initiatives RBI Retail Direct Scheme And this Reserve Bank – Integrated Ombudsman Scheme. There will be a single reference point for customers to register their complaints, submit documents, track status and provide feedback.

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About RBI Retail Direct Scheme

  • The RBI Retail Direct Scheme aims to increase access to the government securities market for retail investors. This provides them a new opportunity for direct investment in securities issued by the Government of India and State Governments.
  • Through this scheme, a retail investor will get access to the government securities market.
  • The scheme provides a new opportunity for direct investment in securities issued by both the Central and State Governments.
  • “Investors will be able to easily open and maintain their Government Securities Account with RBI online free of cost.

About Reserve Bank – Integrated Ombudsman Scheme

  • The Reserve Bank-Integrated Ombudsman Scheme aims to further improve the grievance redressal mechanism for redressal of customer complaints against entities regulated by the Reserve Bank of India.
  • The central theme of the scheme is ‘Based on’One Nation One Lokpal A portal for customers to register their complaints, with an email and an address.
  • There will be a single reference point for customers to register their complaints, submit documents, track status and provide feedback. A multilingual toll-free number will provide all relevant information regarding grievance redressal and assistance in lodging complaints.
  • Currently, there are three separate ombudsmen for banks, non-banking finance companies (NBFCs), and non-bank prepaid payment issuers (PPIs) who are wallets.
  • These are administered by the RBI from 22 Lokpal offices located across the country. Now, they will be integrated into a centralized scheme to make the grievance redressal mechanism more efficient and simpler.

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